World Consumer Rights Day 2022 - The Role of Consumer Groups And Their Efficacy

The Competition and Consumer Authority (CCA) today (15/3/22) joins the international community in commemorating World Consumer Rights Day (WCRD). The day is celebrated annually on March 15th to raise global awareness about consumer rights and the need to protect consumers against unfair business practices.  

The CCA celebrates the day under the national theme: The Role of Consumer Groups and their Efficacy.

Consumer groups/organisations/associations seek to advocate for consumer rights and to protect consumers from unfair business practices. The national theme is consistent with the CCA’s vision to energise and resuscitate consumer groups in Botswana.

As part of celebrations for the day, the CCA is starting from 9am hosting a virtual panel discussion to break down the theme.  The panel comprises - John Kapito, Executive Director of the Consumer Association of Malawi;  Joseph Selolo, Company Secretary for the South African National Consumer Commission; and Richard Harriman founder of Consumer Watchdog – Botswana.

Internationally, the theme for World Consumer Rights Day 2022 is: Fair Digital Finance. Digital financial services comprise a broad range of financial services accessed and delivered through digital channels, including payments, credit, savings, remittances and insurance.